The Client

Based in Melbourne, Australia Traction IT was grown rapidly over the last few years with a team of 10+ professionals supporting the IT needs of hundreds of quality small to medium sized businesses:

  • Network Design and Implementation
  • Hardware and Software Installation
  • Internet Connectivity
  • Cloud technologies
  • Backup and Disaster Recovery
  • Technical Support
Backup

The Partnership

Traction IT and Probax have been in partnership since 2008. As the backup and DRaaS platforms have changed and evolved their industry collaboration has enhanced the approach to the critical and emotional points of IT strategy for many Australian businesses. Together, they have continued to deliver a higher end service for their clients and end users.

 

“Probax not only offer a cloud backup solution to MSPs as a service but looks to strike a deep relationship which is different from a lot of other vendors who simply want to increase run rate. This relationship is especially important in the backup & recovery space as it is potentially one of the most emotional/critical components associated with an IT strategy.

As an MSP that was founded at the beginning of the cloud era in 2008, we made a conscious decision to partner with the best in the industry rather than attempting to replicate a solution in-house simply to make more margin. This principle is what helped align Probax and Traction IT several years ago and forged a strong partnership which goes beyond simply utilising a service.

Probax consistently go over and above to help their partners best utilise their service and take the majority of pain away from our internal team managing the service. The constant development of speed and functionality along with ever improving partner benefits (support, training, price, referrals) means we’re able to provide our clients with a better solution and free up our team for more strategic work.”

Brett Mason

Traction IT

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