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FAQs

Answers to some of our most common questions.

How Do I Become a Reseller?

Probax is a reseller driven solution, meaning we supply Probax to service providers inside the IT Channel.

If you are a Managed Service Provider within the IT industry, you can apply for a reseller account and have access to wholesale rates.
Simply go to the pricing page, click the signup button, and start entering your details. The application process takes less than 2 minutes.

How Much Should I Sell Probax For?

If your application to become a Probax Reseller is successful, you will receive a Marketing Pack from your Probax Account Manager. The Marketing Pack contains an RRP guide to help you set your prices.

How Much Bandwidth is Required for Cloud Backups?

A standard ADSL link can transfer 3.5GB of data during a 12 hour backup window. After compression and deduplication, a full 3.5GB of data would represent a very large amount of new/changed data; Far more than an average small business would ever generate in a single day. If your client has more bandwidth available to them then backups will be faster and will allow for more data to be transferred within their backup window.

Resellers can also seed initial backups via external hard drive. This reduces backup lag time and leaves clients internet links operational during work hours.

Large resellers and enterprise clients have the option to purchase private links purely for backup purposes. This is useful when daily changes are so large they would impact the network speed for employees during business hours, and security when is a primary concern.

Where are the Storage Servers?

Probax is developed and housed on local servers.

Our storage nodes are in Perth, Melbourne, Sydney, Johannesburg, and New York.

Data will always be stored only where you choose it to be stored.

How Does the Pricing Work?

Our pricing model is extremely simple, benefiting our reseller partners, and ultimately the end users.

Probax Resellers pay a flat monthly fee for a given volume of storage, with no hidden fees or complex billing schedules.
There are no ‘per user’, ‘per backup’, PUT, GET, POST or LIST charges either, but we do charge a nominal monthly fee for 3rd party licensing on ShadowProtect® and Veeam® if you choose to purchase them via Probax.

Is There a Minimum Term?

Resellers engage with Probax either on a month-to-month commitment or on 12 month terms.

How Do I Upgrade or Downgrade My Account?

Upgrading is easy, and automatic – Your Probax account will grow to meet your storage requirements, and the new volume will be reflected in your next monthly invoice.
Downgrading can be done at any time within the Control console.

How Much Support Do Resellers Get?

We boast one of the best support systems in the industry. All Probax Partners get unlimited email and phone support. Emergency recoveries after hours may attract fees and charges, please ask your Probax Account Manager for an up-to-date copy of the rates.

Can I Trial the Service?

Probax allows you to trial the full featured service for 7 days. Following the end of the 7 day period your account will suspended. You will have the option to extend the trial if you need more time.

Who Bills My Clients for Probax?

You bill your own clients, just like you do for all the other services you provide. Probax does not, and will not, contact your customers for anything related to billing.

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