Need Help? You’ve Come to the right place.
Good things start with "hello"
Probax allows you to trial the full featured service for 7 days. Following the end of the 7 day period your account will be suspended. You will have the option to extend the trial if you need more time.
Our pricing model is extremely simple, benefiting our channel partners, and ultimately the end users.
Probax Partners pay a flat monthly fee for a given volume of storage, or a per user rate for SaaS protection. There are no hidden fees or complex billing schedules.
We also supply discounted Veeam licensing. Click here for more information.
We offer different partner levels to suit your business. Each has its own minimum term and minimum spend. These are:
Probax is a channel driven solution, meaning we supply Probax to service providers inside the IT Channel.
If you are a Managed Service Provider within the IT industry, you can apply for a partner account and have access to wholesale rates.
Simply go to the pricing page, click the signup button, and start entering your details. The application process takes less than 2 minutes.
We boast one of the best support teams in the industry (our NPS score is 2.8x the industry average). All Probax Partners get unlimited email and phone support. Emergency recoveries after hours may attract fees and charges, please ask your Probax Account Manager for an up to date copy of the rates.
Giving our partners the right tools at their disposal to attract and convert prospects is one of our key aims. By educating partners about our solutions and providing the pricing tools, co-branded content, lead-generation material and templates that are used again and again, we help our partners become successful. After all, our success depends on the success of our partners.
Check out our Digital Marketing Toolbox, a free library of marketing assets designed to help customise and launch lead generation marketing campaigns.
We also provide a comprehensive knowledge base and a range of webinars useful for getting to know our platform and services.
You bill your own clients, just like you do for all the other services you provide. Probax does not, and will not, contact your customers for anything related to billing.
If your application to become a Probax Partner is successful, you will get access to our pricing and quoting tool inside Probax Control. Our quoting tool displays wholesale pricing and RRP to help you set your prices.
Upgrading is easy, and automatic – Your Probax account will grow to meet your data protection requirements, and the new volume will be reflected in your next monthly invoice.
Downgrading can be done at any time from Probax Control.
We have infrastructure in Perth, Melbourne, Sydney and New Jersey.
Probax Office 365 Backup & Archive uses AWS data centres in Sydney, North Virginia and Canada.
Data will always be stored only where you choose it to be stored.
A standard ADSL link can transfer 3.5GB of data during a 12 hour backup window. After compression and deduplication, a full 3.5GB of data would represent a very large amount of new/changed data; Far more than an average small business would ever generate in a single day. If your client has more bandwidth available to them then backups will be faster and will allow for more data to be transferred within their backup window.
Resellers can also seed initial backups via external hard drive. This reduces backup lag time and leaves clients internet links operational during work hours.
Large resellers and enterprise clients have the option to purchase private links purely for backup purposes. This is useful when daily changes are so large they would impact the network speed for employees during business hours, and security when is a primary concern.