“When we were setting up one of the largest implementations that we ever had with a medical company, we weren’t on our own. The Probax team worked with us every step of the way. Probax tech support was contacting us every morning to double-check how the implementation was going. They weren’t just answering tickets, they were involved in ensuring the entire client implementation was a success. Now that is a strategic data protection partner.”
As a result of a unique value proposition and differentiated service delivery model, Innovative Solutions has been growing rapidly. As a result, Innovative’s infrastructure needs and support requirements evolved and expanded to maintain the customer service excellence they are known for.
A strategic review identified that Innovative had outgrown its data protection provider at that time. Firstly, they started a process of understanding what different data protection solutions and options were on the market. Being part of the Veeam ecosystem, they reached out to Veeam for recommendations as well and received a list of the very best Veeam Cloud & Service Providers (VCSPs).
After a period of market research and interviewing prospective providers, Innovative appointed Probax in 2021 as their data protection solutions provider to meet growing customer demand while providing scalability now and into the future.
“From the start of the partnership, it was clear Probax met all our technical criteria and they also had the most responsive and qualified teams. Working with Probax’s leadership team was seamless and there was a clear cultural fit, making contract negotiation easy and efficient.”—Michael Faiola, VP of IT
Probax’s data protection solutions met and exceeded all Innovative’s needs—as well as those of their clients.
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