Probax is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information as you interact with Probax.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner.
We have also adopted the General Data Protection Regulations (GDPR) for our European MSP clients. This act replaces the Data Protection Directive 1995 and is an important component of EU privacy and human rights law.
Personal Information is information or an opinion that identifies an individual. Probax acknowledges APP 2, and asserts it is impractical for Probax to conduct it’s regular business activities with an entity (prospect or customer) who chooses to remain anonymous or use a pseudonym.
1.1 Examples of Personal Information (GDPR Article 4.1) we collect include:
1.2 This Personal Information is obtained in many ways including:
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
1.3 Probax acknowledges its obligations as a data controller:
1.4 Probax acknowledges its obligations as a data processor:
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. This is similarly outlined in the GDPR as personal data under Article 4 (1).
Sensitive or Personal information will be used by us only:
You may withdraw consent at any time in writing, to a Partner Manager, the Chief Executive Officer or the Chief Technology Officer – who will liaise with the Data Protection Officer (appointed in compliance with GDPR Articles 37 to 39) to action the request appropriately.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Probax will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and a copy is also available on our website. Any significant changes to this policy will warrant a notification to our current customers.