Second Colony: Disaster Recovery as a Service (DRaaS)

Outages happen, but downtime doesn’t have to.

Reliable DRaaS without the effort

Disasters, including ransomware, are happening more frequently than ever. Ensure your MSP clients' businesses can continue to run no matter what.

Probax’s Veeam-powered Disaster Recovery as a Service accelerates recovery times and eliminates complexity to ensure client applications are running 24/7.

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Protect what matters most and crush downtime

Operational disruption and downtime can be caused by a variety of factors.

Downtime and outages have a risk of being catastrophic, but they don’t have to be that impactful.

Second Colony DRaaS is the protection you need to ensure your clients are protected, secure and available.

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Accidental or human error

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Cloud outage

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System failure

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Software failure

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Natural disaster

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Ransomeware / cyberattack

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Your standby environment in the cloud to keep applications running 24/7

With Second Colony DRaaS, you can seamlessly and easily failover valuable virtual environments to Probax in the event of a disaster.

Client VMWare and Hyper-V environments can be partial or full-site failed over to Probax hardware with only a few clicks, all within an RTPO of 15 minutes.

With minimal disruption, your clients are up and running in no time.

MSPs leverage extensive benefits with Second Colony DRaaS

We’re there for you when you need us

With our global support teams, we're available 24/7 to help solve the toughest of challenges.

We make it easy to get your clients protected

We help you with the planning, designing and deploying of DRaaS services to your clients.

Service Level Agreement and monthly reporting

Compliance and regulatory requirements are taken care of with SLAs and automated monthly reporting.

Enterprise-grade DR infrastructure for VMware or Hyper-V environments

Leverage on-demand and easy-to-use infrastructure for your vSphere or Hyper-V workloads.

Simplified pricing structures that make sense

All-inclusive pricing structures mean we eliminate invoice shock. You're always on top of the costs.

Start your clients’ cloud journey with DRaaS

Show your clients what your cloud services can achieve for their business now and into the future by starting with our DRaaS offerings.
Probax Hive Dashboard

If disaster strikes, recover fast

Whether a single server is offline or the whole site, failing over is straightforward and automated, and your client environment can be back online within minutes.

In the event that your client’s VMs become unavailable or fail due to downtime or disaster, you can failover and restore services in the production environment with Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) of less than 15 minutes.

Your client's operations are underway with minimal disruption.

DRaaS designed for your unique MSP

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Assurance of recovery, no matter what

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Efficient design and support makes DRaaS easy

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Support backed by industry-leading technology and expertise

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Multi-layered security gives you more control

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Seamless onboarding and deployment

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24/7 support tailored to your needs

Transform the way you deliver DRaaS

Hive is the ultimate data protection platform for MSPs who are managing multiple client environments and workloads. Hive solves complex data protection challenges with single-pane-of-glass visibility and control.

Experience Hive + Scout for free

Your no-obligation free trial gives you full platform access so that you can experience what next gen data protection could mean for your business and your clients.

The best part? It only takes a few minutes to set up and no credit card required.

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Veeam made easy

When it comes to delivering a Veeam-powered DRaaS solution for your clients, look no further than Probax.

Our global team is made up of Veeam-certified experts, including multiple Veeam Vanguards, Veeam Certified Architects (VMCA) and Veeam Certified Engineers (VMCE).

We know what MSPs need because we’re Veeam experts.

Discover why your MSP + Probax + Veeam = Better Together

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Probax Managed Services

Take a DRaaS solution to market without the footprint

It's time-consuming for MSPs to develop and launch a new DRaaS offering to market.

Probax can remove the hassle and upfront costs with Managed Data Protection Services. By outsourcing DRaaS to Probax, you can focus on growing your business while we handle the mundane tasks with the necessary expertise and a fully managed DRaaS solution.

Our service plans ensure flexibility and choice to suit any sized MSP.

Discover what affordable managed data protection can achieve for your MSP.

Discover Managed Services for MSPs

Get started with Probax Disaster Recovery as a Service today

Ready to talk about how Probax Second Colony can deliver the effortless data protection and availability your clients need?

FAQ

What is the purpose of disaster recovery?
Disaster recovery is the ability to restore critical systems and data, including physical or virtual servers, promptly to continue business operations.

Whether this is done through self-managed recovery, backup software, or a cloud DRaaS solution, the end goal is to get a business back up and running as quickly as possible.

It's important to remember that businesses are not on their own when it comes to their disaster recovery strategy. Businesses can use DRaaS delivered by their Managed Service Provider to protect themselves in the event of an attack, outage, or disaster.
Disaster Recovery as a Service (DRaaS) is a cloud-based service delivered by this third-party service provider that protects business data and applications from service disruption or disaster that may affect business continuity.

The DRaaS provider is responsible for significant aspects of disaster recovery. Apart from offering you the infrastructure, they will manage, test, upgrade the DRaaS solution. They are bound by a Service Level Agreement (SLA), which clearly defines the level of support that they guarantee to their customers.
What is the difference between BaaS and DRaaS?
Backup as a Service, or BaaS, is not true disaster recovery when utilized on its own. It's just one element of a complex disaster recovery process. Backup data serves as a copy of a company's data, and it's meant to protect you against the loss of data within your everyday systems.

In the event of a disaster, you would have to restore your backups from a backup server or media but the process can take too long. Meanwhile, production data is being lost, meaning loss of revenue.

DRaaS is a true disaster recovery solution that minimizes downtime. A DRaaS provider takes care of your data and applications by creating a complete replica solution in the cloud to ensure data availability and continuity of critical business operations.

Failing over to a cloud environment to keep operations running and failing back to primary production quickly results in minimal data loss.
What is the difference between disaster recovery and business continuity?
Both DR and BC can help return a business to normal operations after disaster strikes. 

A BC Plan focuses on the vital business processes that must continue to operate to maintain business continuity, while recovery solutions focus on implementing backup and contingency plans before a disaster. BC planning is comprehensive organization plans which can include:

•    Plans for resumption of businesses
•    Occupant emergency plans
•    Continuous operation plans, and
•    Emergency management plan.

Once disaster strikes, such as a natural disaster or natural catastrophe, disaster recovery rejuvenates the company's operations and procedures. Business continuity is concerned with mission-critical services that your business needs to run correctly. It is about data security services and putting in place plans for activating contingency support.
How do you measure disaster recovery?

To better understand and plan for how downtime impacts any organization, there are two main ways to measure DR: Recovery Point Objective (RPO) and Recovery Time Objective (RTO).

What is Recovery Point Objective (RPO)?

RPO describes the maximum period (in minutes and hours) between a backup and an incident that might result in data or operations loss. The RPO is a function of time because it is based on the regular intervals when you back up your data.

What is Recovery Time Objective (RTO)?

RTO is the duration a system is down but poses an insignificant risk of damage or data loss to normal business operations. The time extends to when you will restore the data.

Why are faster or shorter RPOs and RTOs better?

The shorter a company's RTO, the less downtime the organization must endure — minimizing productivity loss and recovery costs.

The shorter your RPO, the less probability of lost data. That's why shorter recovery times are better.

While these two numbers are somewhat independent, they work together to help an organization develop the physical and virtual infrastructure for data recovery.
Why do end-user customers of an MSP or DRaaS provider need disaster recovery planning?

A disaster recovery plan is a schedule that outlines what to do in the event of a disaster or any other cause of downtime.

Careful planning includes how your business will recover its lost data and network infrastructure, as well as what procedures the company must follow to return to normal operations.

Effective disaster recovery plans for your MSP clients usually include all the following six critical DR considerations. Generally, a Managed Service Provider or DRaaS provider only get involved in certain components of a company's disaster recovery plan.

1. Define roles and responsibilities

All stakeholders in the DR plan must be aware of the roles and responsibilities they have in carrying out the plan. They should have their contact information and everything they need to perform their respective tasks.

2. Consider storage requirements

Companies must identify the cost and storage utilization of an effective disaster recovery plan they need to implement. Then they can set aside the necessary resources to have the plan run as smoothly as possible. 

3. Set RPO/RTO targets

RPO and RTO targets are based on Service Level Agreements (SLAs) and the total costs associated with your downtime. They must also be reasonable based on your disaster recovery needs. 

4. Login management

If a disaster occurs, access is required to sensitive parts of your IT infrastructure, so having it highly secure is imperative. It's just as important for secure login information to be accessible to the right stakeholders.

5. Set a testing schedule

It's essential to set a regular testing schedule to ensure that the failover process from the primary environment and the failback capabilities are working as planned.

6. Compliance documentation 

The status and location of sensitive information, essential documents, and other business data you require for compliance. You are then supposed to ensure that the BC/DR team can easily access these documents.