Last Updated: 14 November 2019

Probax currently uses third party sub-processors to provide data protection services, and to help us provide customer support and client communications (notifications). A sub-processor is a third party data processor engaged by Probax, who has or potentially will have access to or process Service Data (which may contain Personal Data).  Prior to engaging any third party sub-processor, Probax performs diligence to evaluate their privacy, security and confidentiality practices.

In accordance with General Data Protection Regulation (GDPR), we are providing details about such third parties (sub-processors) and their role. 

 

Probax Sub-processor List

Below is a list of sub-processors we work with. You can sign up to be notified of updates on the bottom of the page.

 

Sub-processor

Purpose

Location of Entity

Website

Amazon Web Services (AWS)

Data Hosting Provider

Australia, Canada, USA

https://aws.amazon.com 

OVH

Data Hosting Provider

USA, Canada

https://www.ovhcloud.com/

Wasabi

Data Hosting Provider

USA

https://wasabi.com 

Freshdesk

Customer Support Services

USA

https://freshdesk.com 

Kaseya

Customer Support Services

USA

https://kaseya.com 

HubSpot

CRM & Marketing Automation

USA

https://www.hubspot.com 

Sendgrid

Email Service Provider

USA

https://sendgrid.com 

Intercom

User & Visitor Messaging Platform

USA

https://www.intercom.com 

Zapier

Web App Automation & Syncing

USA

https://zapier.com 

Microsoft Office 365

Internal Collaboration Platform

USA

https://www.office365.com 

Dropbox

Internal Collaboration Platform

USA

https://www.dropbox.com 

Slack

Internal Messaging & Collaboration Platform

USA

https://slack.com 

Stripe

Billing (Non-Australian Partners)

USA

https://stripe.com 

Ezidebit

Billing (Australia Partners)

Australia

https://www.ezidebit.com 

Xero

Accounting Software

Multiple Locations

https://www.xero.com 

AskNicely

Customer Feedback Services

USA

https://www.asknicely.com 

Internap Copororation

Data Center Facilities & Infrastructure

USA

https://www.inap.com 

 

Requesting More Information about a Sub-processor

Email our Data Protection Officer at dpo@probax.io with subject line Sub-processor Information Request with the name of the sub-processor and information you would like to know.

 

Objecting to a Sub-processor

After reviewing information related to a particular sub-processor, an objection to a sub-processor can be made by sending the following details: Customer Name, Sub-processor Name, Grounds for Objection (Objections must be based on legitimate data protection grounds), Requester Name and Requester Email; to dpo@probax.io with subject line Sub-processor Objection.

 

Sub-processor Updates

If you'd like to be notified when we add a new sub-processor, please subscribe to the email list below.