Probax currently uses third party sub-processors to provide data protection services, and to help us provide customer support and client communications (notifications). A sub-processor is a third party data processor engaged by Probax, who has or potentially will have access to or process Service Data (which may contain Personal Data). Prior to engaging any third party sub-processor, Probax performs diligence to evaluate their privacy, security and confidentiality practices.
In accordance with General Data Protection Regulation (GDPR), we are providing details about such third parties (sub-processors) and their role.
Below is a list of sub-processors we work with. You can sign up to be notified of updates on the bottom of the page.
Sub-processor |
Purpose |
Location of Entity |
Website |
Amazon Web Services (AWS) |
Data Hosting Provider |
Australia, Canada, USA |
|
OVH |
Data Hosting Provider |
USA, Canada |
|
Wasabi |
Data Hosting Provider |
USA |
|
Freshdesk |
Customer Support Services |
USA |
|
Kaseya |
Customer Support Services |
USA |
|
HubSpot |
CRM & Marketing Automation |
USA |
|
Sendgrid |
Email Service Provider |
USA |
|
Intercom |
User & Visitor Messaging Platform |
USA |
|
Zapier |
Web App Automation & Syncing |
USA |
|
Microsoft Office 365 |
Internal Collaboration Platform |
USA |
|
Slack |
Internal Messaging & Collaboration Platform |
USA |
|
Stripe |
Billing (Non-Australian Partners) |
USA |
|
Ezidebit |
Billing (Australia Partners) |
Australia |
|
Xero |
Accounting Software |
Multiple Locations |
|
Internap Copororation |
Data Center Facilities & Infrastructure |
USA |
Email our Data Protection Officer at compliance@probax.io with subject line Sub-processor Information Request with the name of the sub-processor and information you would like to know.
After reviewing information related to a particular sub-processor, an objection to a sub-processor can be made by sending the following details: Customer Name, Sub-processor Name, Grounds for Objection (Objections must be based on legitimate data protection grounds), Requester Name and Requester Email; to compliance@probax.io with subject line Sub-processor Objection.
If you'd like to be notified when we add a new sub-processor, please subscribe to the email list below.